Privacy Policy

Information we collect

We only collect what we need to take your order, deliver it and support you afterwards:

• Details you give us — your name, delivery address, phone/WhatsApp number and email when you place an order or contact us.
• Order & payment information — what you bought and your chosen payment method. Card payments are handled by our payment gateway; we never see or store your full card number.
• Account information — if you create an account, your username and order history so you can check out faster next time.
• Technical information — your IP address, browser type and pages viewed, gathered automatically to keep the site secure and working well.

How we use your information

We use your information to:

• process, pack and deliver your order, and keep you updated by SMS or email;
• answer your questions and handle returns, replacements or complaints;
• prevent fraud and keep our website safe;
• send you offers and news only if you have asked us to — you can unsubscribe at any time.

Cookies & tracking

Like most online shops, we use cookies — small files stored on your device — to remember what is in your basket, keep you signed in and understand how the site is used so we can improve it. You can block or delete cookies in your browser settings, but some parts of the shop (such as the cart and checkout) may not work properly without them.

Who we share it with

We never sell your personal information. We share it only with trusted partners who help us run the shop, and only as much as they need:

• courier and delivery companies, to get your order to your door;
• payment providers (EasyPaisa, JazzCash, card gateways), to take payment securely;
• service providers such as our hosting and email tools;
• authorities, where the law requires us to.

How long we keep it

We keep your order records for as long as needed to provide our service and to meet tax and accounting obligations. When information is no longer needed, we securely delete or anonymise it.

Your rights & choices

You can ask us at any time to:

• see a copy of the personal information we hold about you;
• correct anything that is wrong or out of date;
• delete your information, where we are not required to keep it;
• stop sending you marketing messages.

To make any of these requests, just email us at info@craftcrazecreations.com and we will respond as quickly as we can.

How we protect it

We use appropriate technical and organisational measures — including secure connections and restricted access — to protect your information. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.

Contact us

If you have any questions about this policy or how we handle your information, please get in touch:

• Email: info@craftcrazecreations.com
• Address: First Floor Hafiz Plaza, Pir Mehr Ali Shah Town, Chakri Road, Rawalpindi